Our way of working

Customer-oriented service is the foundation of service production

Customer-oriented service is the foundation of Destia’s service production. The key to our customer-oriented service is keeping customer promises and implementing services following the objectives set, in an efficient, high-quality and economic fashion. Based on customer surveys, Destia’s services are considered of high quality, and Destia is seen as a reliable operator which also participates in the development of the entire field.

The realisation of services is guided by our company values and ethical principles as well as the statutes in force in the field. Responsible methods are part of Destia’s everyday project operations. We pay special attention to the transparency of our operations, and we have zero tolerance to misuse.

Quality management and environmental management in a key role

The working practices, guidelines and responsibilities based on Destia’s operating policies have been assembled in the company’s operating system, which is based on international standards and Finnish quality criteria of the field. Destia possesses a combined international ISO 9001 and ISO 14001 quality and environmental certificate, covering the company’s infrastructure construction, infrastructure maintenance, aggregates services and railway business. Destia's operations comply with the requirements specified in the certification.

Through procedures that are consistent with the quality and environmental certificate requirements, Destia ensures the provision of high-quality, environmentally-conscious operations for its customers and stakeholders. In addition, Destia’s operating practices comply with the OHSAS 18001 occupational health and safety standard.

Cooperation in the supply chain

In Finland, Destia operates nationwide and we work with thousands of suppliers. Our procurement operations are mainly with local service providers. According to the feedback we receive from stakeholders, Destia is considered a major local employer.

Destia implements projects using its own fleet and equipment and its expertise, while using a wide range of subcontractors. Materials are mainly procured from external operators, and only aggregate is produced by Destia itself. The supply chain depends on individual projects, and deliveries often come from local, skilled subcontractors. Of the materials, aggregates are typically acquired from places close to projects. 

Due to the nature of Destia's work, for us Finland is an area of local purchases. Some of Destia's supplies also come directly from foreign suppliers.

The partnerships of "Destia's Designated Partner" form a network of collaboration in which Destia supplements its expertise and enhances the efficiency of project implementation. Our partnerships allow us to ensure top quality outcomes for customers effectively.

The procurement process adheres to Destia's values, ethical guidelines and the principles of fair competitive tendering. Products and services that are remarkable in terms of volume Destia acquires centrally. We require from our partners skills and a willingness to comply with Destia's operating models and safety and environmental regulations. The law and statutes lie at the heart of everything we do.

Foreign suppliers of materials are evaluated and production plants and areas are inspected before contracts are entered into and while they are in effect. Examples of materials and products include various steel products and road salt to prevent slipperiness. The manufacturing of products or materials and the operations of production plants are frequently monitored by a third party.

Prevention of the grey economy

Destia complies with Act on the Contractor’s Obligations and Liability when Work is Contracted Out and requires its suppliers to fulfill the obligations defined by law. The authorities and companies refer to the Act to prevent the grey economy.

In its service procurement contracts, Destia requires its suppliers to be registered with the Tilaajavastuu.fi (Customer Responsibility) service. This makes it easier to check, document and monitor the obligations that suppliers have under the Act. We also require them to meet the obligation to provide notifications and reports in the construction industry. Destia also requires its foreign service providers to supply the same reports and information under the law and regulations that it expects from its Finnish suppliers.

Digitalisation is revolutionising the entire infrastructure and construction industry

Destia is constantly developing its services to respond quickly to the demands of a changing world. Digitalisation is one of the key factors influencing business development. Destia is also a pioneer in the field of model-based production.

The infrastructure and construction industries are undergoing enormous change. Urbanisation, climate change and, in particular, questions of accountability relating to the environment and safety are affecting the development of the living environment. These trends have a major impact on the development of Destia's products and services.

Destia's product development can be divided into three areas: model-based production, mobile data acquisition in production, and the production-oriented development of methods and technology. Destia is a pioneer in the field of model-based production, which uses three-dimensional digital models in the design of structures and the planning of production, as well as in the use of construction machinery.

Wireless data transfer and smartphones help collect a wide variety of information on production, transmitting it to servers for analysis. The information can be used, for example, for monitoring production, planning and documenting maintenance, the supervision of working time and in a wide range of reports. Each year Destia has around 50 production development projects in progress.

Destia is constantly developing its services, which make ever more use of the company's digital expertise. The aim is to improve productivity and thereby make procurement using public funds more profitable for society.